At Weaveandwear, operated by Roverzen Innovation Private Limited, we are dedicated to offering a transparent, dependable, and customer-friendly shopping experience. We believe every customer deserves fair treatment and prompt resolution of their concerns. This Grievance Redressal Policy ensures that all issues are handled efficiently, professionally, and in full compliance with applicable laws.

What is a Grievance?

A grievance refers to any complaint or dissatisfaction that arises from a product or service purchased through our platform, for which the customer seeks a resolution. This may include concerns related to:

• Product quality, damage, or defects
• Incorrect, delayed, or incomplete deliveries
• Payment or refund-related issues
• Difficulties in returns or exchanges
• Unresolved customer service concerns
• Clarifications regarding our policies

How to Raise a Grievance

If you have a concern, we encourage you to contact us through our official support channels. The process is as follows:

Step 1: Visit Our Help Centre or Contact Page

Go to the "Help Centre" or "Contact Us" section available on our website or mobile application.

Step 2: Select the Issue Category

Choose the most relevant topic or issue that best describes your concern.

Step 3: Submit Your Query

Provide all required details, such as your Order ID, a brief description of the issue, and any supporting images or documents.

Once your query is submitted, our support team will review it and respond promptly.

Escalation to Grievance Officer

If your concern remains unresolved or you are unsatisfied with the response provided by our customer support team, you may escalate the matter to our designated Grievance Officer, in accordance with the Information Technology Act, 2000, and other applicable laws.

To ensure transparency and compliance, Weaveandwear has appointed a dedicated Grievance Redressal Officer responsible for overseeing complaint resolution, ensuring fairness, and handling escalated matters.

You may reach the Grievance Officer via email at: roverzeninnovationprivatelimit@gmail.com

Grievance Handling Process

• Acknowledgement: We will acknowledge receipt of your grievance within 48 hours via email.
• Unique Reference ID: A unique ticket or grievance ID will be provided so you can check the progress of your complaint.
• Resolution Timeline: Our team, along with the Grievance Officer, will strive to resolve your concern at the earliest—typically within 7 working days, or as prescribed by applicable law.
• Updates & Communication: You will receive regular updates on your grievance through your registered communication method.

Closure of Grievance

Your grievance will be considered closed under any of the following circumstances:

• When a satisfactory resolution has been provided by our support team or the Grievance Officer.
• When you fail to respond to our communications within a reasonable timeframe after a resolution has been offered.
• When a final resolution has been communicated in accordance with our internal policies and legal obligations.

Contact Us

For any grievance-related queries, escalations, or assistance, please reach out to us at: roverzeninnovationprivatelimit@gmail.com

Note

This policy may be revised periodically to align with regulatory updates or business practices. For the latest version, please refer to our Terms of Use and Privacy Policy pages.